At Sefaria, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the terms and procedures for returns, refunds, exchanges, and order cancellations for purchases made through https://sefaria.shop/home/.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all included accessories, manuals, and tags (if applicable).
• Proof of purchase, such as your order confirmation or receipt, is required.

Returns that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Products damaged through misuse, neglect, accidental damage, or improper handling

3. How to Start a Return

To request a return, please contact our customer support team with your order number and reason for the return.

Once your request has been approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review your request promptly and work to provide an appropriate resolution, including a replacement or refund where applicable.

5. Refunds

After your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 3 business days.

Refunds will be issued to the original payment method used for your purchase. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

6. Exchanges

We only replace products that are defective, damaged, or incorrect.

If you would like to request an exchange, please contact our customer support team for assistance.

7. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered the shipping process, it cannot be canceled and must follow the return procedure outlined in this policy.

8. Contact Us

If you have any questions regarding this Return & Refund Policy or require assistance with a return, please contact us:

Sefaria

Website: https://sefaria.shop/home/

Contact Page: https://sefaria.shop/contact-us/

Email: support@sefaria.com

Phone: +1 505 424 9463

Address:
952 Richards Ave, Santa Fe, NM 87507, United States

Business Hours:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)

Live Chat: Available on our website for immediate assistance.